Privacy Policy
How We Collect, Use, Protect, and Respect Your Personal Data
1. Introduction
Zedfo Now Pvt. Ltd. (“Zedfo,” “we,” “us,” or “our”) operates the Zefdo platform — a multi-category on-demand delivery application serving food, grocery, general stores, and pharmaceutical needs across Nepal.
We understand that when you use Zefdo, you place trust in us with your personal information. This Privacy Policy is our formal, transparent commitment to explaining exactly what data we collect and why.
2. Our Core Privacy Commitment
ZEFDO'S ABSOLUTE PRIVACY PROMISE
We will NEVER sell, rent, trade, or share your personal information with any third party for advertising, marketing, commercial resale, or any purpose unrelated to delivering our Services.
Your data belongs to you. We are merely its temporary custodians. This commitment is unconditional.
3. Information We Collect
3.1 Information You Provide Directly
| Data Type | Examples | When Collected |
|---|---|---|
| Full Name | Legal name as registered | Account Registration |
| Phone Number | Primary mobile (for OTP) | Account Registration |
| Email Address | Personal or work email | Account Registration |
| Delivery Address | Home, office, or custom pins | Order Placement |
| Prescription Docs | Images of medical prescriptions | Pharma Orders |
3.2 Information Collected Automatically
| Category | Data Collected |
|---|---|
| Location Data | Real-time GPS coordinates, delivery pins, location history. |
| Device Info | Model, OS version, Unique Device IDs (IMEI/UDID). |
| Usage Data | Pages viewed, search terms, features used, session duration. |
| Wallet Data | Balance, top-up amounts, transaction timestamps. |
| Call Metadata | Timestamp and duration of audio/video calls (not recorded). |
4. How We Use Your Information
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account Management | Name, email, phone, DOB | Contractual necessity |
| Order Fulfillment | Address, order details | Contractual necessity |
| Store Discovery | Real-time GPS | User consent |
| Security & Fraud | Device info, IP address | Legitimate interest |
We Do NOT Use Your Data For:
- ❌ Selling to advertisers or data brokers
- ❌ Profiling for third-party marketing
- ❌ Sharing with any partner not involved in your Order
6. Location Data and GPS Services
| Permission Level | When Accessed | Status |
|---|---|---|
| While Using App | Only when Zefdo is open and active | Recommended |
| Always / Background | Even when app is in background | Enhanced Tracking |
| Denied | Location features unavailable | Limited Functionality |
7. Data Security
| Security Layer | Implementation |
|---|---|
| Encryption in Transit | TLS 1.2 / TLS 1.3 for all transmissions |
| Encryption at Rest | AES-256 for all stored database records |
| Authentication | OTP-based login and bcrypt password hashing |
| Monitoring | 24/7 real-time anomaly detection & audits |
7.3 Breach Notification
In the event of a breach, we commit to notifying affected users within 72 hours and reporting to Nepalese authorities as required by law.
8. Data Retention
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Data | Duration + 30 days post-deletion | Account management |
| Order History | 5 years from order date | Tax & Dispute resolution |
| Payment Records | 7 years | Financial regulatory compliance |
| Location History | 90 days | Operational efficiency |
9. Your Privacy Rights
| Right | Description |
|---|---|
| 🔍 Access | Request a complete copy of your data (delivered within 30 days). |
| ✏️ Rectification | Correction of inaccurate or incomplete information. |
| 🗑️ Erasure | Deletion of data (unless legal retention applies). |
| 📦 Portability | Receive data in structured JSON/CSV format. |
| ⏸️ Restriction | Limit processing during an ongoing dispute. |
How to exercise: Email contact@zedfo.com with subject "Privacy Rights Request".
10. Cookies & Device Permissions
10.2 Device Permissions Summary
| Permission | Purpose | Status |
|---|---|---|
| Location (GPS) | Store discovery, routing, tracking | Core Feature |
| Camera | Video calls, prescription upload | Optional |
| Microphone | Audio calls with merchant stores | Optional |
| Push Notifications | Order status alerts & confirmations | Recommended |
| Storage / Files | Saving receipts, uploading images | Optional |
11. Children’s Privacy
Zefdo is not designed for children under 13. We do not knowingly collect data from children under 13 without verifiable parental consent. Users aged 13-17 must use the platform under direct guardian supervision.
12. Audio and Video Call Privacy
✅ What We DO
- Log call metadata (time, duration)
- Use metadata for support/disputes
- Keep connection encrypted
❌ What We DO NOT Do
- Record audio or video content
- Monitor or listen to call content
- Share content with third parties
16. Contact Our Privacy Team
| Organisation | Zedfo Now Pvt. Ltd. |
| Privacy Email | contact@zedfo.com |
| Registered Address | Kathmandu, Nepal |
| Response Time | Within 5 business days |
Your trust is our priority.
By using Zefdo, you agree to the collection and use of your data as described in this policy.
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