Help Center
We aim to acknowledge all queries within 24 hours and resolve issues within 5–10 business days.
Business Hours
Sunday to Friday
9:00 AM – 6:00 PM (NPT)
Grievance Redressal
If you have unresolved issues or a serious complaint, please contact our Grievance Officer.
Subject Line: Grievance — [Your Order ID / Issue]
Email: contact@zedfo.com
Registered Address: Zedfo Now Pvt. Ltd., Kathmandu, Nepal.
Detailed FAQ
What is the Zefdo Wallet limit?
The minimum top-up is NPR 100 and the maximum permitted balance is NPR 50,000.
Can I cancel my order after it's confirmed?
Cancellation after store confirmation is subject to fees (up to 20% or 50% depending on stage). Once it's "Out for Delivery", cancellation is not permitted.
Are returns allowed for pharmaceutical products?
Generally, no. Returns are only accepted if the incorrect medicine was dispensed or if the packaging is visibly damaged/counterfeit.
Refund Timelines
| Refund Channel | Estimated Timeline |
|---|---|
| Zefdo Wallet | Within 1 Business Day |
| Digital Payment / Card | 5–7 Business Days |
| Approved COD Refund | 7–10 Business Days |